Return & Exchange Policy

At STRIDE, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or unsuitable item, you may request an exchange subject to the conditions below.

Exchange Period

Customers may request an exchange within 4 -7 days of receiving their order.

Condition for an exchange:

• The item must be unused, unworn, and unwashed.

• All original STRIDE tags and labels must remain attached.

• The item must be returned in its original condition and packaging.

• The item must not have any stains, perfume, deodorant marks, damage, or signs of wear.

• Proof of purchase or your order number must be provided.

Items that do not meet these conditions may not be accepted for exchange.

Size Exchange

Ordered the wrong size? You can request a size exchange within 7 days of delivery, subject to stock availability.

For size-related exchanges, the customer is responsible for the applicable return and re-delivery shipping charges.

We recommend checking the size guide on the product page before placing your order.

Wrong or Defective Item

If you receive:

• An incorrect product

• An incorrect size or color different from your order

• A damaged or defective product

Please contact STRIDE as soon as possible after receiving your order.

How to Request an Exchange or Refund

Step 1: Contact our customer service team within 5-7 days of delivery
Contact: 🟢 WhatsApp 0322-0245602

Step 2: Provide the following details:

• Order number
• Product name and details
• Reason for exchange
• High-quality photos of the product (tags and condition)

Step 3: Our team will review your request and confirm eligibility

Step 4: Upon approval, follow the return shipping instructions

Step 5: Once we receive and verify the product, we will dispatch your replacement

Returns & Refunds

We currently do not offer refunds for change of mind, incorrect size selection, or personal preference.

Eligible products can instead be exchanged according to this policy.

Where a product is defective, incorrect, or otherwise qualifies for a remedy under applicable consumer law, the matter will be handled accordingly.

Sale & Promotional Items

Products purchased during a sale, clearance promotion, special offer, or promotional campaign are not eligible for return or exchange unless the item received is defective or incorrect.

Non-Exchangeable Items

We cannot accept products that:

• Have been worn, washed, or used

• Have been altered or damaged after delivery

• Have missing tags or original packaging

• Have stains, odors, deodorant marks, or other signs of use

• Are returned after the 7-day exchange period

• Were purchased as final-sale/clearance items

Exchange Availability

All exchanges are subject to stock availability.

If your requested size or color is unavailable, our team will assist you with another available option where possible.

Important

Please do not send a product back without first contacting STRIDE. Items returned without prior confirmation may not be accepted.

STRIDE reserves the right to inspect returned products before approving an exchange.

By placing an order on www.thestride.co, you acknowledge that you have read and agreed to this Return & Exchange Policy.